Description
Air France passengers can now access a host of customer services on WhatsApp, as the French flag carrier has opened a "communication channel" on the instant messaging service used by more than 2 billion people worldwide. more than 180 countries. The airline is already present on various social media platforms, including Facebook Messenger. "Welcome (welcome) @airfrance to @WhatsApp! Customers can now receive important updates like their boarding pass, schedule changes and more on WhatsApp," Will Cathcart, who runs the Meta-owned platform, tweeted.
In a statement, the operator, one of the largest in the world in terms of revenue, shared more information about this communication channel. Here are the details:
(1.) The service is free and available in 22 countries and four languages (French, English, Italian, Brazilian/Portuguese).
(2.) To get instant answers to common questions, customers will be able to chat with the Louis chatbot; Air France representatives will answer more specific questions.
(3.) Notifications will be sent to passengers at each key moment of the trip, if they opt for such a facility.
(4.) The above facility will be available for steps such as boarding pass issuance, flight information (boarding time/gate change, last call before boarding), carpeted baggage delivery upon arrival, etc. .
(5.) With personalized promotions, travelers will be able to improve their travel experience; they can do so by selecting more spacious seats on the flight or by purchasing access to the Air France lounge at the airport.
